Privacy Policy

This Privacy Policy explains how Ozluxe96 Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and the steps available to you under applicable Australian privacy requirements.

Ozluxe96 Casino holds a licence issued by the Autonomous Organisation of Free Associations (AOFA) in the Comoros, under which it operates its casino and betting services.

Information we may collect

To provide a secure and functional online casino service, Ozluxe96 Casino may handle information you provide directly, information created when you use your account and technical information collected from your device. The information collected will depend on how you interact with the website, the services you use and the checks that apply to your account.

Account and personal details

This may include your name, date of birth, contact details, login information, account preferences and other information needed to create and manage an account. We may also record communications with customer support, including questions, requests, complaints and information provided when you ask for help.

Identity and verification information

Where verification is required, we may handle information from identity documents, proof of age, proof of address or other documents and information used to confirm that an account belongs to the person using it. This information may be reviewed to help prevent identity misuse, account takeover, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may collect or receive details about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment information may be processed through specialist payment providers. We generally use payment and transaction information to process instructions, maintain accurate records, investigate unusual activity and meet applicable obligations.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, dates and times of access, referral information and general usage activity. We may also use cookies and similar technologies to remember settings, keep the site working, support security, understand website performance and improve the user experience.

How and why information is used

We use personal information for purposes connected with operating the website and providing casino services. We aim to collect and use information that is reasonably necessary for those purposes and to handle it in a fair and transparent way.

To create, maintain and administer your account.
To provide access to games, account features and related services.
To process deposits, withdrawals and other account transactions.
To confirm your identity, age and eligibility to use the services.
To conduct security, anti-fraud, financial crime and risk checks.
To respond to support requests, complaints, disputes and other communications.
To understand how the website is used and maintain, test and improve its functionality.
To protect the website, players, service providers and the integrity of transactions.
To send service messages about your account, security, transactions or important changes.
To send marketing communications where permitted and where you have provided the required permission or there is another lawful basis to do so.
To meet legal, regulatory, accounting, reporting and record-keeping obligations.
To establish, exercise or defend legal rights and manage suspected breaches of the website rules.

Where we rely on consent for marketing or another optional activity, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop communications that are necessary to operate or secure your account.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, analytics, communications and professional services. These providers should only use information for authorised purposes and may be subject to confidentiality and security obligations.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect rights and safety, to investigate suspected fraud or prohibited conduct, or as part of a business change. We do not intend to sell personal information as a standalone product.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for core functions, such as keeping you signed in during a session, remembering choices and supporting account security. Other cookies may help us measure performance, understand visitor activity or tailor communications and content.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security functions may be affected. Browser controls may vary depending on the device and browser you use.

Protecting information

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring and secure handling practices. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login information confidential and contact support promptly if you suspect unauthorised activity.

How long information is kept

We keep information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, dispute handling, security, audit and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If information is handled by service providers or transferred between locations to support the website, appropriate steps may be taken to help protect it. The privacy rules that apply can depend on the provider, the service and the location involved.

Your privacy rights and contact

Subject to applicable requirements and reasonable verification, you may ask about the personal information we hold about you and how it is handled. You may also have rights to request access, correction or deletion, and to object to or limit certain uses in circumstances allowed by law. Requests may be considered against our legal, security, fraud-prevention and record-keeping obligations.

How to exercise your rights

To request access to your data, ask for incorrect information to be corrected, request deletion of information that is no longer required, or withdraw consent to marketing, contact support@ozluxe96casino.top. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable information to verify your identity before responding, particularly where the request concerns sensitive account or transaction information.

If you withdraw consent to marketing, you can also use the unsubscribe option in a marketing message where available. You may continue to receive essential service communications, including messages about transactions, security, account access or important changes.

Questions and complaints

If you have a question, concern or complaint about the handling of your personal information, please contact support@ozluxe96casino.top. We will review the matter and seek to respond within a reasonable time. If you are not satisfied with the outcome, you may have the right to raise the matter with an appropriate privacy authority or other external body under applicable Australian requirements.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on this page. Where a change is significant, we may provide additional notice through the website or by another appropriate communication method. Your continued use of the services after an update may be treated as acknowledgement of the revised Policy, subject to your rights under applicable law.